What’s the deal with this store?
This is the official Poison City Brewing store. We made it ourselves so that we could cut out all of the middlemen between us and you.
Is it safe to put my credit card number into this mysterious website?
Probably. We don’t store any of your credit card information (that’s handled by our payment processor, Payfast, the best in the business) and we will never share your personal information with anyone else.
We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.
Do you accept PayPal, Google Wallet, or some other weird payment system that I like?
No, we only use our own payment system, which works using Payfast. We accept all four regular credit cards: VISA, MasterCard, AMEX, and Diners.
Will you accept BitCoins, CyberBeans, or JuggaloCoin?
All orders will be shipped with SWE.
And if you’re wondering WTF that means, simply put, a tracking number will be emailed once the shipment has left. Orders are processed Monday through Friday excluding public holidays (hey, everyone needs a break). Shipping times may vary due to availability of merchandise but usually takes between 2-3 days. In most cases orders will ship the next business day. Orders are not delivered on the weekends or public holidays. Delivery times do not include weekends and public holidays, because really who wants to disturbed on their day off?
I purchased Poison City Brewing merchandise from another store. Should I email you?
Nope. Contact the store you purchased from and they’ll help you out.
My order never arrived.
Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.
My order arrived incomplete or damaged.
Take a deep breath. Maybe smoke a joint. Contemplate the transience of all things. In your mind’s eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out.
I would like to return my order.
We’re able to offer returns or exchanges as long as you return it in its original packaging with all warranty cards, manuals and accessories (so no, you can’t wear it/use it/ lick it and put it back in the box). Please send us an email with details right away.
I would like a cash refund.
This is where things get messy. Sadly we don’t deal in cash with our online system and Cash refunds won’t be given. Any funds due to you will be paid back into your bank account or in the form of a credit voucher which you can redeem on this site. Any other form of redemption is up to you baby.
I would like to cancel my order.
Please email us with your cancellation request within 7 days of placing your order and we wont charge you any penalties except the cost of recovering your order. Any later will unfortunately not be possible.
We will only accept a cancellation of an order in circumstances where the products are returned to us in their original condition together with the packaging within 10 business days after delivery to you, and provided the products have not been used or otherwise altered in any way whatsoever. So you can’t take nudie pics with our stuff and return them.
We shall be entitled to debit your Credit Card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your Credit Card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Whew, that was serious stuff, so we hope you were paying attention.
Without prejudice to any other rights or remedies in law, we shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations – that our lawyer talking so pretty please don’t do that.
I don’t live in South Africa, the best country in the entire world by any metric except literacy, maths science or life expectancy. Can I still buy Poison City Brewing merchandise?
Yes. Poison City Brewing ships with SWE, so we can send Tees (unfortunately not anything else at the moment) basically everywhere and you’ll receive confirmation of they’ll arrive. Also, additional taxes and duties may apply to your international order. We have no control over that. Sorry.
I’ve already made an order, but I’m suddenly impatient and I want to upgrade my shipping to express.
Sorry, we can’t do that. Your order is in God’s hands now.
Let’s see…we don’t charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we’ll issue your refund within 5 business days from our last email.
You can send us an email at email@example.com. Please include your order number and any other relevant information
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